FAQ´s
Frequently Asked Questions
Welcome to the frequently asked questions of Gnetiq.com. We will try to answer as many of your questions as possible on this page. If you have any further questions, feel free to contact us at the following email address: info@gnetiq.com.
How can I order from Gnetiq?
Online order
Not for sale to persons under 18 years of age. Seeds are for collection or souvenir purposes only. Germination is prohibited. Not for agricultural use. Please inform yourself about the current legislation regarding cannabis in your area. Gnetiq Seedbank SL is not responsible for the unauthorized use of these seeds by third parties.
Gnetiq Seedbank SL | Carrer Ramon y Cajal 100 | Planta 2 | 08012 Barcelona (Province of Barcelona) Spain
Gnetiq.com cannot provide information about the legal status of our products in your country, as the large number of countries we supply makes it impossible for us to monitor the current legality conditions in each individual country.
It is your responsibility to check your local laws and regulations before placing an order with us. We cannot be held liable if your package is stopped by customs.
Simply select the items you want to purchase. Use the Add to Cart button to add the desired items to your cart and specify the quantity of the products if necessary.
Click on Order once you are satisfied with your selection. Just follow the instructions on the payment page.
Since you do not have an account with us yet, you will need to create one first. You can do this before proceeding to payment.
Order hemp seeds discreetly by mail:
Select products online, take advantage of mail ordering, and experience complete anonymity without data recording.
Fill out the form online, then print it or download our pre-made PDF. Place the amount (without coins) in a securely sealed envelope, include a note with your customer number and order number, and send everything via registered mail to our address. For larger amounts, use a registered letter for insurance and tracking. We will process your order immediately upon receipt to ensure prompt and secure delivery.
Our mail ordering guarantees privacy and discretion while allowing you to track your shipment. Our customer service is ready to assist with any questions. Thank you for your trust in Gnetiq.com.
It is necessary for you to verify your email address in order to place orders and access all features of your account.
This ensures that your orders can be processed accurately and securely.
After registration, we will send you an email with an activation link. Click on this link to complete your verification and activate your account.
If you can’t find the email with the activation link in your inbox, please check your spam or junk mail folder as well. Occasionally, emails may be mistakenly placed there.
If you still have trouble, please contact our customer service for further assistance.
Yes, a minimum order quantity of €35 (including VAT) is required to place an order.
Due to the fast processing of packages, it is unlikely that you will be able to change your order after payment has been received. We process orders once the payment has been accepted.
If you need to contact customer service regarding an order, please do so as quickly as possible to avoid complications. We will do our best to accommodate your requests, but unfortunately, we cannot guarantee it.
Absolutely! In your account, you can access your past orders and repeat any order you have previously placed with us. Just click on ‘Reorder’ next to the relevant order, and you will be taken directly to the payment page. At this point, you have the option to add more items to your order or proceed directly to checkout.
If you notice a mistake in your order, please contact our customer service immediately so that we can correct the order before it is shipped.
Depending on the status of your package, there are two options for canceling your order: one if your package has already been shipped, and another if it is still being prepared.
Order is being prepared: Please contact us using our contact form found below, make sure you are logged in and select the order number you wish to cancel.
Order is in transit: Once an order has been shipped, it can no longer be canceled. You will need to return it and request a refund. For additional information, please refer to the link below.
Once you place an online order, you will receive a confirmation email with an invoice number (also check your spam folder). You can log in to the Gnetiq.com website at any time to check the status of your order.
How are the orders packaged?
The packaging does not contain any company logos or advertising labels, ensuring discreet delivery.
We begin processing your order as soon as the payment has been received. The duration of the payment processing depends on the chosen payment method. For credit card payments and bank transfers, the payment usually takes 1–2 business days. Please include your order number as a reference to ensure the transfer is correctly allocated.
For cash payments: Please send the amount (without coins) via registered mail in a securely sealed envelope and include a note with your customer number and order number.
Once your order has been shipped, you will receive an email with a shipping confirmation and a tracking number that allows you to track your delivery.
This does not apply to uninsured shipping!
After entering the shipping information in the second step of the cart, a white field will appear above the total amount of the order where the coupon can be entered.
The coupon will be automatically activated by clicking the ‘Use’ button.
Vouchers can only provide a discount on products that are not already affected by a promotion or special discounts (full price).
If your cart contains one or more already discounted products, these will automatically be excluded from the voucher.
Since fresh seeds are our top priority, it may happen that the desired product is not in stock. In this case, the customer will be promptly informed about the estimated delivery time after the invoice has been generated. Of course, the customer can then modify or cancel the order.
How do I pay for my ordered items
Payment
If you are satisfied with your selection of products and ready to complete your order, simply proceed to the checkout and choose bank transfer as your payment method. This option provides you with a secure and reliable way to make your payment and confirm your order.
After you have confirmed your order, the bank details of Gnetiq Seedbank SL will be displayed on the screen. This information is crucial for carrying out your transfer. Please ensure that you include your customer number and order number as the payment reference. This is important because without this information, we cannot allocate the payment to your purchase, which could lead to delays in processing your order.
Typically, bank transfers take between 3 to 7 business days to be credited to our account. We recommend that you make the transfer as soon as possible to ensure that your order can be processed promptly.
Benefits of the Payment Method “Paying by Bank Transfer”:
Security: Bank transfers are considered one of the safest payment methods, as they occur directly between your bank account and our bank account. Your sensitive data is not shared with third parties.
No Additional Fees: Unlike some other payment methods, bank transfers typically do not incur additional fees, making them a cost-effective option.
Easy Traceability: You can easily track your transfer through your online banking or bank statements. This allows you to check the status of your payment at any time.
Familiarity: Many customers are familiar with bank transfers and feel comfortable using them, as they are a traditional payment method that has been in use for many years.
Flexibility: You can make the transfer at a time that is convenient for you, giving you more control over your finances.
The bank details will be visible as soon as your order is completed. If you have any questions regarding bank transfers or other payment methods, please do not hesitate to contact us. We are here to help you and ensure that your shopping experience is as smooth as possible!
The payment method “Paying by Invoice” offers a convenient and flexible way to make your purchases without having to pay immediately. This option allows you to receive the ordered products first and pay for them afterward. This can be particularly beneficial if you want to ensure that the goods meet your expectations before making the payment.
However, it is important to note that this payment method is not available to all customers. Paying by invoice is exclusively permitted for our existing customers and business clients. This policy ensures that we take into account the payment capability and reliability of our customers to provide a smooth shopping experience.
If you are an existing customer or a business client and wish to use the “Paying by Invoice” option, you can easily select this during the ordering process. After completing your order, you will receive an invoice containing all relevant information about your purchase, including the payment deadline.
Please make sure to settle the invoice within the specified timeframe to avoid any late fees or delays with future orders. We recommend making the payment as soon as possible to ensure that your account information remains up to date and that you can continue to benefit from this convenient payment method.
Flexibility: You have the opportunity to inspect the goods first before making the payment. This gives you the assurance that you are satisfied with your purchase.
Ease of Use: The invoice contains all the necessary information you need for the payment. You can conveniently make the payment at a time that suits you.
No Immediate Charge: You do not have to pay immediately, which gives you more financial flexibility. This can be particularly helpful if you are planning multiple purchases or want to keep an eye on your budget.
Trust: Since this payment method is only available to existing customers and business clients, it demonstrates that we value a trusting relationship with our customers. You can be confident that we respect your payment capability.
If you have any questions about the “Paying by Invoice” method or need more information, please do not hesitate to contact us. Our customer service is always available to assist you with your inquiries and ensure that your shopping experience is as pleasant as possible.
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Paying with MasterCard is one of the most popular and widely used payment methods we offer. With MasterCard, you can quickly, securely, and conveniently complete your purchases. This payment method is ideal for customers looking for a direct and straightforward way to pay for their orders.
How Payment with MasterCard Works:
When you choose to pay with MasterCard, you will be prompted to enter your credit card details during the checkout process. This includes the card number, expiration date, and the security code (CVV), which is located on the back of your card. This information is transmitted over a secure connection to protect your data.
Once you confirm the payment, the amount will be immediately charged to your MasterCard account. This allows us to process and ship your order promptly, so you can receive your products as quickly as possible.
Benefits of Paying with MasterCard:
Security: MasterCard employs advanced security measures to protect your transactions. This includes 3D Secure technology, which provides additional security for online payments, as well as fraud monitoring services that detect and prevent suspicious activities.
Speed: Payments are processed in real-time, meaning you do not have to wait for a bank transfer confirmation. Your order can be processed immediately, leading to faster delivery.
Worldwide Acceptance: MasterCard is accepted globally, allowing you to use this payment method not only with us but also with many other online retailers. This makes it a convenient choice for international purchases.
Buyer Protection: Many MasterCard providers offer buyer protection that safeguards you in case of issues with your order. For example, if you do not receive an item or it does not match the description, you may be able to request a refund.
Important Notes:
- Ensure that your MasterCard is valid and has sufficient funds to complete the payment. Otherwise, the transaction cannot be successfully processed.
- Be cautious about entering your credit card details only on secure and trusted websites. With us, you can be assured that your data is protected.
If you have any questions about the MasterCard payment method or need further information, please do not hesitate to contact us. Our customer service is always available to assist you with your inquiries and ensure that your shopping experience is as pleasant as possible.
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The SEPA payment method allows you to make bank transfers within the Eurozone quickly, securely, and cost-effectively. SEPA stands for “Single Euro Payments Area” and includes all countries that use the euro as their currency, as well as some other European countries. This payment method was designed to standardize and simplify payment transactions within Europe.
How SEPA Payment Works:
When you choose the SEPA payment option, you will be prompted to enter your bank details during the checkout process. This includes your IBAN (International Bank Account Number) and the BIC (Bank Identifier Code) of your bank. This information is necessary to carry out the transfer correctly.
Once you confirm the payment, the amount will be deducted from your bank account and transferred to our account. Typically, it takes 1 to 2 business days for the payment to be credited to our account. This allows for prompt processing of your order as soon as the payment is received.
Benefits of the SEPA Payment Method:
Security: SEPA payments are considered one of the safest payment methods, as they occur directly between your bank account and our bank account. Your sensitive data is not shared with third parties, and transactions are protected by strict security standards.
Cost Efficiency: SEPA transfers are usually free or associated with very low fees, making them a cost-effective option for customers. This applies to both domestic and cross-border payments within the Eurozone.
Easy Traceability: You can easily track your SEPA transfer through your online banking or bank statements. This allows you to check the status of your payment at any time and ensure that it has been successfully completed.
Familiarity: Many customers are familiar with SEPA payments, as they are a common payment method in Europe. This creates trust and security when using this payment method.
Flexibility: You can initiate the transfer at a time that is convenient for you, giving you more control over your finances. SEPA payments are also ideal for recurring payments, such as subscriptions, as they can be easily set up.
Important Notes:
Make sure that your bank details are correct to avoid delays in payment. Incorrect IBAN or BIC numbers can result in unsuccessful transfers.
Please note that SEPA payments typically take 1 to 2 business days to be credited to our account. Plan accordingly when placing your order to ensure that your order is processed on time.
If you have any questions about the SEPA payment method or need further information, please do not hesitate to contact us. Our customer service is always available to assist you with your inquiries and ensure that your shopping experience is as pleasant as possible.
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The payment method “Direct Debit” offers you a convenient and automated way to pay for your orders. With this method, you authorize the merchant to withdraw the due amount directly from your bank account. This is especially practical for recurring payments or subscriptions, as you do not have to worry about manual transfers.
How Direct Debit Works:
When you choose the direct debit payment option, you select this choice during the ordering process. You will need to provide your bank details, including your account number and bank code. The merchant will typically send you a confirmation of the upcoming withdrawal. The amount will then be automatically debited from your account at the agreed time.
It is important to ensure that there are sufficient funds in your account to guarantee a smooth withdrawal. Otherwise, you may incur returned debit fees and additional charges.
Advantages of the “Direct Debit” Payment Method:
- Convenience: Direct debit payments require no manual entry of payment information for each order. You do not have to worry about deadlines or transfers, as the payment is made automatically.
- Time Savings: Since the payment is automatically debited, you save time and effort, especially for recurring payments such as subscriptions or memberships.
- Security: Direct debit procedures are generally secure, as they are regulated by banking systems. You will receive a prior notification of the withdrawal, so you are always informed.
- Easy Management: You can easily manage your payments through your bank account. If necessary, you can cancel the direct debit at any time by informing the merchant.
- Transparency: You receive a clear overview of your payments, as all debits are listed in your account statement. This makes it easier to track your expenses.
Important Notes:
- Account Coverage: Ensure that there are sufficient funds in your account to avoid returned debit fees and additional charges. Regularly check your account to ensure that the debits are correct.
- Right of Withdrawal: You have the right to reverse a direct debit within eight weeks of the debit if you believe the withdrawal was unauthorized. In this case, inform your bank and the merchant.
- Availability: The direct debit payment method may not be available for all products or orders. Check availability during the ordering process.
- Data Privacy: Make sure to only provide your bank details to trusted merchants. Ensure that the website is secure and that your data is protected.
If you have any questions about the “Direct Debit” payment method or need further information, please do not hesitate to contact us. Our customer service is always available to assist you with your concerns and ensure that your shopping experience is as pleasant as possible.
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The payment method “We Accept Bitcoins” offers you an innovative and modern way to pay for your orders. Bitcoin is a digital currency based on blockchain technology, providing you with a secure, fast, and anonymous payment option. This payment method is ideal for customers who value privacy and want to take advantage of cryptocurrency benefits.
How Payment with Bitcoins Works:
When you choose to pay with Bitcoins, you select this option during the ordering process. You will then receive a Bitcoin address to which you can send the corresponding amount. The transaction is typically confirmed within a few minutes, and your order will be processed immediately.
To pay with Bitcoins, you need a digital wallet where your Bitcoins are stored. This wallet can be software-based on your computer or mobile on your smartphone.
Advantages of the “We Accept Bitcoins” Payment Method:
Security: Bitcoin transactions are secured through cryptographic methods, minimizing the risk of fraud and identity theft. Your payment information is not shared with third parties, protecting your privacy.
Anonymity: When paying with Bitcoins, you do not need to provide personal information such as credit card details or addresses. This allows for an anonymous transaction, which is attractive to many customers.
Speed: Bitcoin transactions are typically processed within a few minutes, allowing for a quick handling of your orders. You do not have to wait for bank transfers or other payment methods.
International Use: Bitcoins can be used worldwide without currency conversions or high transaction fees. This makes it an ideal payment method for international customers.
Important Notes:
Volatility: The Bitcoin price can fluctuate significantly. Be sure to check the current rate before making a payment to ensure you are sending the correct amount.
Transaction Fees: There may be transaction fees associated with sending Bitcoins, depending on the blockchain. Be informed about potential fees before making the payment.
Refunds: Refunds for payments made with Bitcoins can be more complicated than with traditional payment methods. Make sure you understand the refund policies before paying with Bitcoins.
Availability: The payment method with Bitcoins may not be available for all products or orders. Check availability during the ordering process.
If you have any questions about the “We Accept Bitcoins” payment method or need further information, please do not hesitate to contact us. Our customer service is always available to assist you with your concerns and ensure that your shopping experience is as pleasant as possible.
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The payment method “DHL Cash on Delivery” offers you a convenient and secure way to pay for your orders while receiving the goods directly upon delivery. This option is ideal for customers who prefer to pay for their purchases in cash without paying in advance. With cash on delivery, you can ensure that you have the goods in hand before making the payment.
How Cash on Delivery Works:
When you choose the cash on delivery payment option, you select this choice during the ordering process. Your order will then be shipped via DHL, and the delivery person will collect the payment upon delivery. You can pay the amount in cash or, depending on the provider, sometimes with a credit card.
It is important to have the exact amount ready, as the delivery person may not have change. Make sure you can receive the delivery in person, as cash on delivery orders are typically only delivered to the specified address.
Advantages of the “DHL Cash on Delivery” Payment Method:
Security: With cash on delivery, you do not have to pay in advance, which provides you with additional security. You can check the goods first before making the payment, minimizing the risk of fraud or dissatisfaction with the product.
Convenience: You can make the payment directly upon delivery without having to deal with online payments or bank transfers. This is especially practical if you do not use a credit card or online banking.
Speed: Deliveries are usually quick, and you can pay for your order immediately upon receipt. This allows for a swift processing of your purchases.
Familiarity: Many customers are familiar with the cash on delivery payment method, as it is a traditional and proven method widely used in many countries. This creates trust and security when using this payment method.
Flexibility: You can use cash on delivery for various types of orders, whether for single purchases or larger deliveries. This flexibility makes it an attractive option for many customers.
Important Notes:
Ensure that you have the exact amount in cash ready to avoid possible delays in delivery. The delivery person may not have change.
Be aware that additional fees may apply for cash on delivery, which may be charged by DHL or the retailer. Check in advance for any potential costs.
The cash on delivery payment method may not be available for all products or orders. Check availability during the ordering process.
If you have any questions about the “DHL Cash on Delivery” payment method or need further information, please do not hesitate to contact us. Our customer service is always available to assist you with your concerns and ensure that your shopping experience is as pleasant as possible.
What shipping methods does Gnetiq offer
Shipping options
Yes, we place great importance on discretion when shipping your orders. We understand that many customers value privacy and anonymity, especially when it comes to sensitive products or personal purchases. Therefore, we have implemented various measures to ensure that shipping is as discreet as possible.
Packaging:
All our shipments are sent in neutral, inconspicuous packaging. The outer design of the package contains no indications of the contents or the sender. This way, you can be assured that no one can tell at first glance what is inside the delivery. We do not use prominent logos or brand names that could hint at the contents of the shipment.
Sender Information:
The sender information on the package is designed to prevent any conclusions about the contents. Instead of the company name, we use a general designation that does not disclose any information about the type of products. This helps protect your privacy and ensures that third parties do not know what you have ordered.
Delivery Options:
We offer various delivery options that allow you to control where your shipment is sent. You can have the delivery sent to your home address, an alternative address, or even to a parcel station or P.O. box. This gives you the flexibility to receive the delivery at a location that is most convenient and discreet for you.
Confidentiality of Data:
In addition to discreet packaging and sender information, we also place great importance on protecting your personal data. All information you provide during the ordering process is treated confidentially and not shared with third parties. Our website uses secure encryption technologies to ensure that your data is protected throughout the entire ordering process.
Customer Service:
Our customer service is always available to answer any questions regarding discretion in shipping. If you have specific requirements or concerns, do not hesitate to contact us. We are committed to providing you with a safe and pleasant shopping experience and will do everything possible to meet your needs.
Summary:
In summary, we strive to make the shipping of your orders as discreet as possible. From neutral packaging to anonymous sender information and confidential data handling, we are aware of how important privacy is for our customers. You can trust that we will handle your order with the utmost care and discretion, allowing you to fully enjoy your shopping experience.
At Gnetiq, we place great importance on reliable and efficient shipping to ensure that your orders arrive safely and on time. Therefore, we work with renowned shipping providers that have extensive experience in international shipping. Here are some important details about our shipping providers and the associated benefits:
Our Shipping Providers:
UPS (United Parcel Service):
- UPS is one of the world’s leading parcel delivery services, known for its reliability and efficiency. With an extensive network of distribution centers and transportation options, UPS offers fast and secure deliveries to many countries.
- Benefits:
- Fast delivery times, often within 1-2 business days in Germany.
- Comprehensive tracking that allows you to monitor the status of your shipment in real-time.
- High security standards and insurance coverage for your shipments.
GLS (General Logistics Systems):
- GLS is another trusted shipping provider specializing in the European market. With a strong focus on customer service and timely deliveries, GLS is an excellent choice for both national and international shipments.
- Benefits:
- Reliable and on-time deliveries to many European countries.
- Flexible shipping options, including standard and express shipping.
- Easy tracking that helps you keep an eye on your delivery.
DHL (Deutsche Post DHL Group):
- DHL is a global leader in logistics and international shipping. With a wide range of services, including parcel shipping and express deliveries, DHL is a popular choice for many customers.
- Benefits:
- Fast international deliveries with a variety of shipping options.
- Comprehensive tracking that allows you to follow the progress of your shipment.
- High reliability and a strong network that supports worldwide deliveries.
Shipping Options:
Depending on the shipping provider and the chosen shipping method, we offer various options to meet your needs. You can choose between standard shipping, which is generally more cost-effective, and express shipping, which offers faster delivery times.
- Standard Shipping: Ideal for less urgent orders that arrive within 2-7 business days.
- Express Shipping: Perfect for urgent orders that need to be delivered as quickly as possible, often within 1-3 business days.
Tracking Your Shipment:
Regardless of which shipping provider you choose, you will always receive a tracking number that allows you to monitor the status of your delivery in real-time. This gives you the opportunity to know exactly where your package is and when you can expect it to arrive.
Customer Support:
If you have any questions or concerns regarding shipping or the shipping providers, our customer service is always available to assist you. We are happy to help and ensure that you receive the information you need for a smooth shopping experience.
Summary:
In summary, at Gnetiq, we collaborate with leading shipping providers to offer you reliable and efficient shipping. Our partners, such as UPS, GLS, and DHL, ensure that your orders arrive safely and on time. With various shipping options and comprehensive tracking capabilities, we strive to provide you with a pleasant and transparent shopping experience. If you have any further questions, do not hesitate to contact us!
The shipping time for your order depends on several factors, including the type of products, availability in stock, and the chosen shipping method. We want to ensure that you know exactly when to expect your delivery, so we have compiled the most important information about our shipping process.
Order Processing:
Once you place your order, our team begins processing it. Typically, processing takes place within 1 to 2 business days. During this time, we check the availability of the items, carefully package your order, and prepare it for shipping. You will receive a confirmation email once your order has been shipped, along with a tracking number so you can monitor the status of your delivery at any time.
Shipping Options:
We offer various shipping options that have different delivery times and costs. You can choose between standard shipping, express shipping, or special shipping methods, depending on your needs and the urgency of your order. Here are some examples of our shipping options:
Standard Shipping: Typically, standard shipping within Germany takes 1 to 3 business days, while international deliveries may take 4 to 7 business days, depending on the destination.
Express Shipping: If you need your order more quickly, we offer express shipping, which usually occurs within 1 to 2 business days. However, please note that additional costs may apply.
Product Availability:
The shipping time can also depend on the availability of the products. If an item is out of stock, there may be delays. In such cases, we will promptly inform you of the estimated delivery date and may offer you alternatives. You can also check the status of your order at any time in your customer account.
Special Circumstances:
Please note that there may be delays in certain situations that are beyond our control. These include:
High Demand: During times of high demand, such as during special promotions or holidays, processing and shipping times may be longer.
Weather Conditions: Bad weather or other unforeseen events can affect the shipping process and lead to delays.
Customs Clearance: For international orders, customs clearance may take additional time, which we cannot influence.
Tracking Your Shipment:
Once your order has been shipped, you will receive an email with a tracking number. With this number, you can track the status of your delivery in real-time. You can see where your package is located and when it is expected to arrive. This allows you to prepare for the delivery and ensure that you are home to receive the package.
Summary:
In summary, we strive to ship your order as quickly as possible. The processing time is typically 1 to 2 business days, followed by the chosen shipping time. We will keep you updated on the status of your order and are always available if you have questions or need further information. Your shopping experience is important to us, and we want to ensure that you are satisfied with the shipping process.
Yes, it is absolutely possible to track your package! We provide you with the ability to monitor the status of your delivery in real-time, so you are always informed about where your package is and when you can expect it to arrive. Here are the key details about package tracking:
How Does Package Tracking Work?
Once your order has been shipped, you will receive a confirmation email that includes a tracking number. This number is a unique code assigned to your package, allowing you to check the current status of your delivery. The tracking number typically becomes active within 24 hours after shipping, so you can start tracking right away.
Where Can I Track My Package?
You can track your package on the website of the shipping provider responsible for the delivery. In the confirmation email, you will find a link to the tracking page that takes you directly there. Simply enter the tracking number, and you will receive all the information about the current location of your package as well as the estimated delivery date.
What Can I See in the Tracking Information?
The tracking information provides you with a variety of details, including:
Current Location: You can see where your package is currently located, whether it is at the shipping center, on its way to you, or already out for delivery.
Delivery Status: The tracking will show you the current status of the delivery, such as whether the package has already been delivered or if it is still on its way to you.
Delivery History: You can view the entire history of the shipment, including all the locations the package has passed through and the timestamps for when it was at those locations.
Estimated Delivery Date: The tracking information will also provide an estimate of when you can expect your package to be delivered, based on its current location and progress.
What Should I Do If I Can’t Track My Package?
In rare cases, it may happen that the tracking number is not immediately active or that there are technical issues. If you are having trouble tracking your package, you can take the following steps:
Wait a Moment: Sometimes it can take up to 24 hours for the tracking number to be updated in the shipping provider’s system. If you have just received the number, give the system some time.
Check the Email: Make sure you have entered the correct tracking number. Sometimes typos or mix-ups can occur.
Contact Customer Service: If you continue to have problems tracking your package, do not hesitate to contact our customer service. We are happy to assist you and can provide you with information about the status of your order.
Summary:
In summary, package tracking is a practical and useful feature that helps you keep track of your delivery. With the tracking number, you can view the current status of your package at any time and ensure that you are informed about the delivery in a timely manner. We are committed to providing you with a transparent and pleasant shopping experience, and the ability to track your package is an important part of that. If you have any questions about package tracking or need further information, we are always here to help.
Gnetiq delivers to a variety of countries to ensure that our products are accessible to customers across Europe. We understand that many of our customers want to shop internationally, and we have established a comprehensive shipping service that covers a wide range of countries.
Countries We Deliver To:
Here is a complete list of all the countries we deliver to:
- Austria
- Belgium
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
If your country is listed above, you can be assured that we can deliver your order without any issues. We work with reliable shipping providers to ensure that your products arrive safely and on time.
Shipping Options and Delivery Times:
Shipping options and delivery times may vary depending on the destination. Generally, we offer various shipping methods, including standard and express shipping. Delivery times for most European countries range from 1 to 7 business days, depending on the chosen shipping method and the specific destination.
- Standard Shipping: Typically 2 to 5 business days within the EU.
- Express Shipping: Faster service that usually takes 1 to 3 business days, depending on the country.
Important Notes:
Unavailable Countries: Please note that we do not deliver to countries that are not listed above. If you live in a country that is not included, we unfortunately cannot offer delivery. However, we are constantly working to expand our delivery area, so it’s worth checking for updates regularly.
Customs and Import Regulations: For international orders, customs and import fees may apply, which are imposed by your country. These fees are not included in the purchase price and must be covered by you. We recommend checking the specific regulations of your country in advance to avoid unexpected costs.
Customer Service: If you have any questions about delivery to your country or need further information, do not hesitate to contact our customer service. We are always available to assist you with your concerns and ensure that your shopping experience is as pleasant as possible.
Summary:
In summary, Gnetiq delivers to a variety of countries to make our products accessible to you. If your country is listed above, you can confidently place your order. We are committed to providing you with a reliable and efficient shipping service so that you receive your products quickly and safely. If you have any further questions, we are always here to help!
What delivery options do I have with Gnetiq?
Delivery
Yes, we also deliver to DHL Packstations. To enable delivery to a Packstation, you must first register as a DHL customer and enter the Packstation as the delivery address.
What you should note when ordering:
Delivery address:
Enter the Packstation data as the delivery address during the ordering process.
Postal number:
Add your personal postal number in the address supplement, DHL recommends.
Packstation data:
Enter “Packstation” in the “Street” field and the three-digit number of the desired Packstation in the “House number” field.
Location:
Enter the zip code and the location of the Packstation.
Your parcel will be delivered to your delivery address by your courier. When the courier arrives and you accept the parcel, you will need to confirm receipt.
If you are not at home and the parcel does not fit through the letterbox, a message will be left with instructions on how to proceed to get your parcel.
If your parcel is returned to our warehouse, we will contact you immediately.
Normally delivery takes 3 to 7 working days. Please consider the day of dispatch as day 0 and that Saturdays, Sundays and public holidays are not working days.
If your package has not arrived within 10 working days of dispatch, please contact our customer service.
Regardless of the shipping method you choose, your parcel may be inspected by your national customs authority at any time.
Although we are able to ship to your country, please be aware that we cannot provide information about the legal status of our products in your country. Due to the large number of countries we serve, it is simply impossible for us to understand what is currently legal in which country.
It is your responsibility to check the laws and regulations in your region before placing your order. Please note that we cannot be held liable if your package is confiscated by customs.
How secure is my data at Gnetiq
Privacy and security
We need your personal data for several important reasons to provide you with the best possible service:
Shipping and Delivery: To ensure that your package is delivered correctly and promptly to the right address, we need your name, address, and possibly other contact details. This helps us avoid shipping errors and ensures that you receive your order without delays.
Customer Communication: In case of any issues with your order, such as delays, inquiries, or changes, it is important that we can contact you. Your email address and phone number allow us to reach you quickly and provide timely information.
Order History and Support: Your personal data helps us manage your order history and provide you with better customer service. If you have questions or need assistance, we can access your previous orders and help you accordingly.
Security and Fraud Prevention: Collecting your personal data also contributes to the security of your transactions. We use this information to detect suspicious activities and prevent unauthorized access to your account.
Data Protection: We take the protection of your personal data very seriously. All information we collect is handled in accordance with our privacy policy. Your data will not be shared with third parties or used for other purposes unless required by law or you have explicitly consented.
Service Improvement: By analyzing the collected data, we can continuously improve our service and provide you with a better shopping experience. We want to ensure that you are satisfied with every purchase.
We value your trust and are committed to handling your personal data securely and responsibly. If you have any questions or concerns, please do not hesitate to contact us!
Yes, we place great importance on discretion when shipping our products. We take every measure to ensure that packages contain only your name and delivery address.
Discreet Packaging: Our packages are plain and neutral in design to avoid drawing attention. No indications of the contents or the nature of the products are included, ensuring our customers’ privacy is maintained.
Confidential Handling: All orders are treated with the utmost confidentiality. We use secure shipping methods to ensure that your order arrives safely and discreetly.
Data Protection: Your personal information is protected in accordance with our privacy policy. We do not share any information about your orders or your identity with third parties.
Customer Support: If you have specific requests or concerns regarding discretion in shipping, please do not hesitate to contact our customer service. We are here to assist you and ensure that your order is processed according to your preferences.
We want you to feel comfortable and secure when shopping in our store. Your privacy is important to us!
Your personal data is treated with strict confidentiality and will never be shared with third parties. Access to your personal data is limited to authorized employees of our company who need this information to process your orders or to contact you for other reasons.
Confidentiality: We place great importance on protecting your privacy. All employees who have access to your data are required to treat it confidentially and comply with applicable data protection regulations.
Use of Your Data: We use your personal data exclusively for the following purposes:
- To process and ship your orders.
- To inform you about the status of your orders.
- To contact you in case of questions or issues.
- To verify your identity and ensure that you meet legal requirements.
- To provide you with personalized recommendations and offers based on your previous purchases.
- To send you information about new products, services, or special promotions, provided you have consented to this.
- To ensure the security of your transactions and prevent fraud.
Data Deletion: If you wish to delete your account, please contact our customer service team using the contact form provided below. We will promptly process your request and ensure that your data is deleted in accordance with our privacy policy.
We value your trust and are committed to handling your personal data securely and responsibly. If you have any further questions or concerns, please do not hesitate to contact us!
Frequently asked questions about your Gnetiq account
My Account
Yes, an account at Gnetiq.com is required –
Customer Support and Service:
By registering, we can provide better customer service. We can access our customers’ purchase history and preferences to offer personalized recommendations and support. This enhances the shopping experience and helps us meet our customers’ needs.
Order Tracking and Management:
Registered customers have the ability to easily track and manage their orders. They can view the status of their orders, check previous purchases, and update their account information. This simplifies the entire purchasing process and ensures greater transparency.
Exclusive Offers and Discounts:
By registering, customers gain access to exclusive offers, discounts, and special promotions. This fosters customer loyalty and rewards loyal buyers for their support.
Privacy and Security:
We take privacy very seriously. Registration allows us to securely store and manage our customers’ personal data. We implement modern security measures to ensure that all information is protected.
Community and Information:
Registered customers can become part of a community where they can exchange information, tips, and experiences. This promotes sharing and learning about the cultivation and use of cannabis seeds.
By registering in our online shop, we ensure that the purchase of cannabis seeds is safe, legal, and user-friendly. We thank you for your understanding and support!
Creating a Gnetiq account is easy and quick. Just follow these steps:
- Visit the Website: Go to Gnetiq.com.
- Register: Click the “My Account” button in the top right corner of the page.
- Fill Out the Form: Complete the registration form with the required information. This typically includes your name, email address, a secure password, and possibly other personal details.
- Accept Terms of Use: Read the terms of use and the privacy policy. If you agree, check the corresponding box.
- Create Account: Click on the “Create Account” or “Register” button to complete the process.
- Email Confirmation: Check your email for a confirmation message from us. Click on the link in the email to finalize your registration and activate your account.
Once your account is activated, you can log in and start shopping. If you have any questions or issues during the registration process, please contact our customer service. We are happy to help!
Yes, it is possible to update your personal information at any time. We want to ensure that your data is always accurate and up to date. To change your information, please follow these steps:
- Log in: Sign in to your “My account” area on Gnetiq.com
- Account Settings: Navigate to the account settings or the “My Profile” section.
- Update Information: Here, you can edit your personal information, such as your name, address, email address, and other relevant data.
- Save Changes: Don’t forget to save your changes to ensure that the updated information is applied.
If you encounter any difficulties or need further assistance, please do not hesitate to contact our customer service. We are happy to help!
In your “My account” area, you can change your personal details, view your orders and edit your saved wish list.
Yes, it is possible to delete your account. Please note that this can only be done through our customer service. If you would like to delete your account, please follow these steps:
- Contact Customer Service: Send a request to our customer service via the contact form on our website or by email.
- Account Deletion Request: In your message, indicate that you would like to delete your account. Please also include the email address associated with your account to expedite the process.
- Confirmation: Our customer service will process your request and send you a confirmation once your account has been successfully deleted.
Please be aware that deleting your account is permanent, and all associated data and orders cannot be restored. If you have any questions or need further information, we are here to help!
If you need to swap an item
Returns and Exchanges
To receive a refund, you must return your unopened package. Please follow these steps:
- Request a Return Label: Contact our customer service through the contact form on our website. Make sure you are logged in and select the order number that corresponds to the package you wish to return.
- Attach the Return Label: Print the return label and attach it clearly to the package. Follow the instructions provided on the label.
- Process the Refund: We will process your refund as soon as we receive the returned package. In some cases, we may need to ask you for your bank details, as it is not always possible to refund a credit card payment. Payments made in Bitcoin and cash in an envelope will only be refunded via bank transfer.
If you have any further questions, please do not hesitate to contact our customer service. We are happy to assist you!
If your order contains a damaged item, please follow these steps:
Contact Us: Reach out to our customer service to arrange a return or exchange. You can send us an email or use the contact form at the bottom of this page. Please ensure that you are logged into your account and have your customer number and the order number for the delivery with the damaged item ready.
Provide a Photo: Our team will ask you to send a photo of the damaged item, clearly showing the damage. Please also include a piece of paper with your customer number and order number.
Inspection Responsibility: Make sure to take responsibility for inspection upon receipt and note any already damaged packages with the courier.
We will process your request as quickly as possible and assist you in resolving the issue.
We regret that your seeds are not germinating. Unfortunately, we cannot provide a refund for non-germinating seeds, as various factors can influence the germination process, including growing conditions, care, and environment.
However, we want to ensure that you have the best possible experience with our products. Please contact us so that we can work together to find a tailored solution for you. Our customer service team is ready to assist you with any questions or issues and provide tips to improve germination.
We appreciate your understanding and are here to support you!
Typically, the refund is processed within 1 to 2 weeks after we receive and inspect the returned item. Please note that the exact duration may depend on various factors, including the processing time by your bank or payment provider.
We recommend checking your account balance regularly, and we are always available to assist you if you have any questions regarding the status of your refund.
If you would like to contact Gnetiq
Contact
To ensure that we can process your inquiry quickly and efficiently, we kindly ask you to fill out the form provided below. This form allows us to gather all the necessary information we need to assist you in the best possible way.
Before contacting us, we also recommend taking a look at our FAQ page. There, we have already answered many frequently asked questions, so you may find the information you need right away.
If you still have questions about our services, products, or other concerns, please do not hesitate to contact us through the form. We are here to help you and look forward to hearing from you!
Additionally, you can also reach us through our social media channels or by phone if you need a quicker response. Our contact details can be found on our website. We appreciate your interest and are committed to providing you with the best possible service!
Yes, that is absolutely fine! We are happy if you would like to contact us in German. Our team consists of competent staff members who speak German fluently. This allows us to ensure that your inquiries and concerns are processed quickly and accurately.
Whether you have questions about our services, products, or general information – please do not hesitate to write to us in German. We are here to help you and look forward to your message!
We understand that a timely response to your inquiry is important. Therefore, we strive to answer all inquiries within 24 hours. However, please note that we can only respond to inquiries from Monday to Friday during our office hours.
Our office hours are from 9:00 AM to 8:00 PM, which means that inquiries received on weekends or outside of these hours may not be processed until the next business day.
We appreciate your understanding and are committed to assisting you as quickly as possible. If you have urgent concerns, please do not hesitate to contact us directly. We look forward to helping you!
Contact us
If you have any questions, our dedicated page will help you find the answers. The FAQ database you find above covers a variety of topics, including returns, deliveries, our online ordering system, and much more.
Write to us
If you can’t find what you’re looking for, please contact us using the form below. Alternatively, you can also reach out to us by phone.
Contact details
- +34 622 94 02 41
- info@gnetiq.com
- Carrer Ramon y Cajal 100 | Planta 2
08012 Barcelona (Province of Barcelona) Spain